Most orders will be sent using Royal Mail First Class Recorded delivery. This service requires a signature.

Certain areas in northern Scotland, Northern Ireland and the Channel Islands may take longer.

All orders up to £50 excluding p&p will be shipped free of charge. Orders below that value will incur a p&p cost of £4.50

A guaranteed delivery day will incur a £10 surcharge including orders which qualify for free delivery.

Larger orders may be sent with a courier and will require a signature

All orders will be dispatched within 7 days or sooner of order receipt

If your order arrives damaged or you are not happy with your chocolates in any

way, you must advise us within 7 days and return them back to us within 28 days

of receipt of goods

We do not deliver to P.O Box numbers nor can we take payment from a payment

card where the billing address contains a P.O. Box number

Deliveries to the Channel Islands and the Isle of Man may be delayed by customs.

We cannot take any responsibility for delivery delays due to these inspections

As we use a third party for deliveries, we cannot take responsibility for any orders

delayed as a result of postal strikes, transport strikes, flood, drought, civil

commotion, legislation

We can deliver internationally but cannot accept any responsibility for orders that

have been heat damaged

If delivering to a business address, we cannot accept responsibility if someone

other than the intended recipient signs for receipt of order

If your order arrives damaged or you are not happy with your chocolates in any

way, you must advise us within 7 days and return them back to us within 28 days of

receipt of goods. We will then send out a replacement or refund.

Unless specified otherwise, chocolate selections in mixed boxes will vary

If a particular item is out of stock, we will contact you within 48 hours of receipt of

order. If we cannot contact you before your requested delivery date, we reserve the

right to substitute with a suitable alternative

We reserve the right to delay or expedite orders if the weather conditions become

too hot. We will make every effort to inform you should this be the case.

Payment

All payment cards will be authorised before order will be despatched. We cannot

accept responsibility for any orders delayed due to incomplete or incorrect

payment details

If you are sending payment by cheque, please allow 5 working days for payment

to clear before order is despatched

If you are placing an order via email, please include a contact number so that we

can call you for your payment details. Please do not send credit card details via

email as it may not be secure.